When management organizations and homeowners associations should install an online cash register. Reform of the housing and communal services system Reform of housing and communal services technical support telephone

Housing and communal services reform in Russia is not a new concept and most Russians are already familiar with the process of its implementation. Do all citizens know what is behind the concept of “Housing and Communal Services Reform”, how long will it last and what is the final goal of the entire program? We will answer these and many other important questions within the framework of the topic “All about housing and communal services reform.”

The concept of housing and communal services

It is a complex of enterprises and services serving the population of cities, villages, etc.

Housing and communal services (Housing and communal services) are services provided to consumers living in housing stock in order to ensure comfortable living conditions.

The public utilities include:

1. Electricity supply.
2. Water supply (hot and cold).
3. Drainage.
4. Elevator facilities.
5. Collection, removal and disposal of waste.
6. Heat supply (heating).
7. Gas supply.
8. Cleaning common areas.
9. House repairs (major and current).
10. Repair of utilities.
11. Maintenance, improvement and cleaning of surrounding areas.

Compound utilities The services provided to the consumer depend on the degree of home improvement.

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Comprehensive program for modernization and reform of housing and communal services for 2010-2020

The main goals and directions of this program:

1. By 2020, provide residents of apartment buildings with both high-quality and affordable utility services.
2. To improve competitive relations in the field of management and maintenance of the housing stock, namely, to create partnerships of homeowners (HOA) and management organizations.
3. Transfer subsidies and benefits for paying for housing and utilities into cash.
4. Actively implement a resource and energy conservation system. Install metering devices.

Housing and communal services reform. general information

Housing and communal services reform is carried out by the government Russian Federation and implies the modernization of the entire housing and communal services of the country.

During the period of economic reforms, the physical deterioration of housing and communal services property reached quite large sizes. The approximate numbers are:

• Public water supply networks - 65%.
• Boiler houses - 55%.
• Heating networks - 63%.
• Water pumping stations - 65%.
• Electrical networks - 58%.
• Sewerage - 56%.
• Water treatment facilities - 54%.

According to the Housing Code of the Russian Federation and Decree of the Government of the Russian Federation No. 491 of August 13, 2006, an apartment building is the collective property of all owners of the premises. It turns out that apartment residents own the house as a whole, and not just their living space. And, therefore, they must be responsible for its condition and carry out major repairs in a timely manner.

The main problem here was that the houses were handed over to the owners in extremely poor condition. To carry out major repairs, huge sums were required, which the owners did not have. Also, the residents did not have management skills.

The main agent of the reform was the state corporation - the Fund for Assistance to Housing and Communal Services Reform. It was created by decision of the Government of the Russian Federation dated July 21, 2007. 2007 More detailed information We will place information regarding the work of the Foundation in the second half of the article.

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Directions for implementing the reform

The main directions for implementing the housing and communal services reform have been identified:

1. Transferring the public utilities industry to the framework of market relations.
2. Attracting private business.
3. Ridding the industry from monopolies.
4. Stimulating competition.
5. Improving the quality of commercial services.
6. Modernization of the housing and communal services complex.
7. Formation of the institution of an effective owner.
8. Relocation of residents from emergency housing.
9. Carrying out major repairs of apartment buildings.
10. Introduction of energy efficient technologies.
11. Support for advantaged segments of the population, implementation of social protection.

Fund for Assistance to Reform of Housing and Communal Services

State Corporation "Fund for Assistance to Housing and Communal Services Reform" is a non-profit organization dedicated to creating favorable and safe living conditions for citizens, as well as stimulating reform of housing and communal services, forming effective mechanisms for managing the housing stock and introducing resource-saving technologies through the provision of financial support at the expense of the Fund.

The initial contribution to the fund's budget in December 2007 amounted to 240 billion rubles. It was carried out at the expense of additional state revenues. 15 billion rubles were also allocated in 2010.

In addition, the Fund for Assistance to Housing and Communal Services Reform uses income from the placement of temporarily available funds to finance regional programs for capital repairs and resettlement of citizens from dilapidated housing stock. More than 11 billion rubles have already been sent to the regions.

Initially, the Reform Assistance Fund was supposed to operate until January 1, 2013, after which it was threatened with liquidation. However, it was decided to extend its activities until 2015. On July 24, 2013, President of the Russian Federation Vladimir Putin signed a law extending the work of the Fund until January 1, 2018.

Functions of the Fund for Assistance to Housing and Public Utilities Reform:

1. Consideration of applications submitted by constituent entities of the Russian Federation for the provision of financial support from the Fund,
2. Making decisions on compliance with the requirements of applications and documents attached to them in accordance with Federal Law No. 185-FZ.
3. Making decisions on providing financial support from the Fund based on applications.
4. Implementation of methodological support for the preparation of applications and accompanying documents from the constituent entities of the Russian Federation.
5. Monitoring the implementation of regional targeted programs for capital repairs of apartment buildings.
6. Monitoring the implementation of regional targeted programs for the relocation of citizens from emergency housing stock.
7. Monitoring the implementation of the provisions provided for herein Federal law conditions for providing financial support from the Fund.
8. Carrying out other functions provided for by the Federal Law of July 21, 2007 No. 185-FZ “On the Fund for Assistance to the Reform of Housing and Communal Services.”

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Providing financial support

The Housing and Communal Sector Reform Assistance Fund provides financial support for the implementation of regional targeted programs, namely it allocates funds:

1. For major renovations of apartment buildings.
2. To resettle citizens from dilapidated housing, taking into account the need to stimulate the development of the housing market (period: from December 1, 2008 to the end of 2009).
3. To resettle citizens from emergency housing.
4. To resettle citizens from dilapidated housing, taking into account the need to stimulate the development of low-rise construction (period: from March 10, 2010 in accordance with Federal Law 25-FZ).
5. To provide financial support from the Fund for the implementation of measures to support single-industry municipalities considered by the Fund's board.

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Organization of a homeowners' association

A homeowners' association (HOA) is one of the forms of management of an apartment building. In essence, an HOA is an organization to ensure harmonious maintenance of a home. The partnership can include either one house or several blocks.

When joining an HOA, the owner undertakes obligations to participate in the life of his home. He must attend meetings.

To create a homeowners' association, you need 50% of the votes + at least one vote from above. Residents who do not join the HOA are automatically deprived of their voting rights. However, this fact does not relieve them of their obligations to implement decisions made at general meetings of the HOA.

To create an HOA you must:

1. Create an initiative group. As a rule, it includes 5-6 people and a chairman.
2. Contact the district administration with an application, which must include points about providing them with a list of apartments, indicating the area of ​​each of them and information about the property, as well as about approving the candidacy of the City Representative in the future HOA to participate in the organizational meeting and further work of the partnership. The remaining points can reflect the wishes of the residents.
3. Prepare for the meeting. Prepare and study the HOA charter and sample Minutes of the general meeting. Prepare voting sheets to determine the “Agenda”. The agenda should include no more than five issues.
4. Inform all owners about the meeting.
5. Hold a general meeting, during which you should choose a management method (on your own or with the involvement of professionals) and adopt the charter.
6. Register the HOA. To do this, you must contact the Office of the Federal Registration Service and present an application for state registration, an original or a certified copy of the minutes of the general meeting, the charter of the partnership in two copies and a receipt for payment of the state fee for registration.
7. Transfer the house to the management of the HOA. The house is transferred according to the acceptance certificate with the attachment of technical documentation for the building, in accordance with the standards of technical operation of the housing stock.

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Should property management companies and homeowners associations use online cash registers?

Electronic means of payment, in addition to online banking, include payments using a payment card, online wallet, ATM and payments from Internet resource sites. According to No. 54-FZ, cash register equipment is used on the territory of the Russian Federation when making any payments, including using electronic means payment.

Let me explain once again, if an organization accepts payments under an agreement with a bank, either through terminals, or through a website and mobile application, from July 1, 2019, it is required to issue an online check, and until that moment - a strict reporting form.

Is it possible to use one online cash register to accept cash payments and pay via the Internet?

It is forbidden. For each type of payment you need a separate online cash register. In the application for registering cash registers, you must indicate, for example, that the registered equipment will be used only for settlements using electronic means of payment on the Internet (paragraph 12, paragraph 2, article 4.2 No. 54-FZ).

That is, such a cash register cannot be used for other types of payments. This also confirms paragraph. 2 clause 1 art. 4.3 No. 54-FZ: cash register equipment used for payments on the Internet using electronic means of payment is used only for this type of payment.

If applicable agency scheme(payments are accepted through the ERC, etc.) and the agent issues a check, does this cover the need for a cash register?

Portal "Housing and communal services reform" - goals of creation and features of work. Step-by-step illustrated instructions for registering a management company on the official website of the Housing and Communal Services Reform and disclosing the necessary information. How to get information about your home and management company on the portal - read our article.

from the article you will learn:

The Housing and Communal Services Reform portal has been operating in our country for several years. It was created at the initiative of the government and is intended for posting information by management companies. For a management company, the requirement to enter the necessary information on the website is mandatory. However, many organizations continue to ignore this legal requirement, so some information remains undisclosed.

Housing and communal services reform in Russia

The purpose of the Housing and Communal Services Reform website is to simplify the procedure for the average person to obtain information about their home. All necessary information is entered here by management organizations that undergo the necessary registration procedures. Citizens are not required to register. To find information of interest on the site, just enter the address of the house in the search bar. If it is entered correctly, then information about it and about the activities of the management company appears.

“Housing and Communal Services Reform” is an official website for the disclosure of information by management organizations, developed under the control of the Housing and Communal Services Reform Fund. It is needed not only so that management companies post information about themselves and their houses, and residents get to know them. On the website, anyone interested can also track the progress of reforms taking place in the industry.

The portal has several sections. In the “My Home” tab you can find basic information about the apartment building and the activities of the management company servicing it (work carried out and services provided). The “My Manager” tab allows you to learn more about management organization. Here is the rating of the management company, which you can use as a guide in the process of changing such a company. The rating is compiled by assessing the performance of organizations.

Soon after the launch of the official website, additional sections appeared on it. Now on the portal you can:

• monitor the process of relocation from houses that have exhausted their resources and are declared unfit for habitation;
• study in a separate tab everything related to major repairs - both for the country as a whole (guiding documents, statistics, news) and in a specific house (it is selected through the search bar);
• get acquainted with materials about the modernization of municipal infrastructure ongoing in the Russian Federation;
• study statistical and analytical information regarding the management of apartment buildings in different regions. To make it easier to understand, information is provided using modern capabilities infographics.

Registration on the official website of housing and communal services reform

Only authorized users can post information on the portal. To do this, the management organization must register in order to then be able to log into the site using a unique login and password. Registration of new users occurs in two stages.

Enter your login, e-mail and password. In addition, the full last name, first name and patronymic of the person who carries out the registration are indicated. Finally, the standard code from the image is entered, which allows you to block attempts at mass automatic acquisition of accounts by unscrupulous users.

To the specified email a message is sent to activate your account.

Submitting an application for registration of a management organization. To do this, you need to enter the name of the management company and its TIN. The site administrator checks the submitted information and, if the information matches, approves the application.

If the application is rejected, the reason is indicated in the “Comment” field. For example, during verification, the administrator may find out that an organization with the specified TIN does not exist. In this case, the opportunity to edit and resubmit the application opens. This allows you to quickly correct the erroneously entered number and other information in order to successfully register on the Housing and Communal Services Reform portal.

If the application is approved, the applicant receives the status of administrator of the management company. He is given the opportunity to disclose information about the organization, home and ongoing work.

Disclosure of information on the official website of housing and communal services reform

Mastering the “Workspace”.

The transition to the “Workspace” is carried out through Personal Area in the “Organizations” tab. The administrator of the management company has the opportunity to specify information about his organization or assign operators. In the second case, it will be these additional users who will enter information.

For any issues related to actions in the “Workspace” there are the necessary instructions on the “Housing and Communal Services Reform” website. They can be viewed both in text form and as videos. All this is very clear, so users usually do not have any questions.

Disclosure of information about the management organization.

In the “Workspace”, select the “My Organizations” tab, which lists all the management companies assigned to the administrator. When you open the desired organization, you can proceed to filling out its application form. The information entered here and its changes are published within seven working days from the date the administrator makes the entries.

Disclosure of information on apartment buildings.

In the “Workspace” there is a tab “My Homes”, in which you can enter information about the apartment buildings available for management. If necessary, new houses are added to the list, for which the following is indicated:

• region;
• address;
• Management Company;
• square.

When you click the “Open” button opposite a specific house, its profile opens, where the necessary information is entered. Changes to the disclosed information come into force within the same time frame as in the previous paragraph - within 7 days from the moment the relevant information is entered by the administrator.

Here you can also remove the house from the list of serviced objects by clicking the “Stop management” button.

“My Home” on the housing and communal services reform website

The “My Home” tab on the “Housing and Communal Services Reform” website contains full set information about each apartment building in Russia. The site user just needs to type the address, and he will be able to find out:

• current technical condition of the building;
• a list of work that the management organization must carry out at the facility;
• the date of the major overhaul and the list of activities to be carried out for it, and much more.

“My Home” includes a subsection “Passport”, where all technical information. Here you can clarify the year the building was erected, its design features, the characteristics of existing utility networks, the presence of general building meters for various resources, and much more.

Cadastral information is entered in the same tab. The house must include an adjacent plot of land. Its description is also available on the Housing and Communal Services Reform website. The existing landscaping elements are also indicated here, for example, a children's and sports ground, etc.

The “My Home” tab contains the “Management” subsection, where the working documentation of the management organization should be posted:

• management agreement;
• a list of work carried out in the house;
• minutes of general house meetings in chronological order.

Except general information the amount of work carried out and planned is also indicated by their cost. The ability to see financial information is one of the main control tools for ordinary residents. If the management company committed any violations in its work, and they were recorded, then information about this also remains on the Housing and Communal Services Reform. They will be stored along with information about penalties.

The site contains an archive of important data about the house and the process of managing it. Management companies may change, but information about past management companies will remain available for review.

In the “My Home” tab on the “Housing and Communal Services Reform” website, a “House Book” subsection recently appeared. For obvious reasons, only registered users can access it.

An important subsection for apartment owners concerns major repairs. The “My Home” tab allows you to see what major repair work has been carried out and planned, what time it will be carried out and how much it will cost. The amounts received from the owners as payment for the current time are also reflected.

“My manager” on the housing and communal services reform website

In the “My Manager” section on the Housing and Utilities Reform portal you can find the most complete information about management companies working in the city. All organizations are presented in the form of an alphabetical list indicating the following basic data:

• name of the MA;
• number of houses under management;
• total area of ​​serviced apartment buildings;
• rating on a five-point scale.

MCs are sorted in the table according to any of the listed parameters. For example, you can select organizations with the highest rating or the maximum number of controlled houses.

When you click on the name of the management company, you go to its page. On it you can get acquainted in detail with the features of the organization's work. This includes the following information:

• a list of specific apartment buildings under management;
• a list of apartment buildings that were previously managed by this company;
• Full name of the manager, address, all contact details;
• general information, including license number;
• main financial indicators;
• recorded violations (this section is filled out by the organization itself, which is also responsible for the accuracy of the information).

On the page of each OU on the Housing and Communal Services Reform website its current rating is given. It is updated daily in automatic mode. The final rating figure is derived based on available information about the scale of the company's work, its efficiency, financial stability, transparency and reputation. You can use these indicators as a guide when choosing a new management company for your home.

Read about how to collect contributions to the capital repair fund in a separate article.

Housing and communal services reform- an automated information system was created by order of the Fund for Assistance to Housing and Public Utilities Reform, focused on monitoring regional programs for relocating citizens from dilapidated housing, programs for major repairs of apartment buildings.

2017: Service for creating a website for a management organization

In the information system “Housing and communal services reform” in the spring of 2017 there appeared free service- creation of a website for the management organization. It allows a management company, homeowners association, housing cooperative to create their website in a few minutes based on the data already entered into the system.

Users will have access to such functions as posting organization news, any additional information in the form of text, links, files and images, as well as “ Feedback”, allowing residents to send a message to representatives of the management organization.

The administrator of the management organization chooses the website address on the Internet independently. At the same time, the full address of the organization’s website created using of this service, will have the following form: selected_name.reformagkh.ru.

Two templates available appearance site. In the near future, the use of a third template will be available.

The rights to create or delete a site will belong to administrators and operators of the management organization.

- This service is aimed primarily at management organizations for which creating and maintaining their own Internet resource is an expensive undertaking. In addition, it can be useful for large organizations as a “business card site,” said the Deputy Head of the Department information technologies Fund for Assistance to Housing and Public Utilities Reform Svetlana Bakuleva.

You can create a website for your management organization and get acquainted with the capabilities of this service in the work area information system“Housing and communal services reform” in the “My Sites” section.

2016: Housing and communal services reform 2.0

During the modernization, a functional block appeared - “Utilities Infrastructure”, which combines information about projects implemented with the participation of the Fund to modernize utility infrastructure systems. The list includes 39 projects in the areas of wastewater disposal, heat supply, water supply, and MSW management. The implementation of approved modernization projects will improve the quality and reliability of public services in more than 2,900 settlements, home to about 2,320,000 people.

The “Resettlement of Citizens” block has been supplemented with a service for filing appeals indicating specific deficiencies in the quality of residential premises, as well as appeals regarding the unreliability of resettlement information. The section also contains information about apartment buildings recognized as unsafe after 01/01/2012 (list, status of resettlement, documents).

A logical check mechanism has been launched when saving the card of the corresponding object, which eliminates possible mistakes and entering incorrect data.

Application " Housing and communal services reform", developed by BARS Group, a subsidiary of the National Center for Informatization of the Rostec State Corporation, became available on the IOS and Android platforms in March 2017.

Mobile app allows you to obtain up-to-date information about 1.2 million houses in any city of the Russian Federation. The user will be able to quickly clarify the contacts of the management organization, view basic information about the house’s passport (date of commissioning, stage of construction readiness, number of residents, floors, entrances, etc.). The application also contains data on the implementation of the capital repair program in the house (information on the collection of funds from the owners, the year of the last major repair, the composition of completed and planned work) and data on emergency and houses under construction with information on the progress of resettlement.

The application also allows you to communicate with residents of the house, receive various news using the feed, download and view photos. The developers of BARS Group made the application interface clear and convenient, without overloading it graphic elements, which ensured fast display of screen forms. Navigation elements are made in a user-friendly form.

2008-2015

In 2008, it became known about the creation of an automated information system ["http://reformagkh.ru Housing and communal services reform"]

The Housing and Communal Services Reform system was developed by order of the Housing and Communal Services Fund and is used to monitor regional programs for relocating citizens from dilapidated housing, programs for major repairs of apartment buildings, and disclosure of information by organizations managing apartment buildings.

Information on the implementation by constituent entities of the Russian Federation of regional programs for the overhaul of common property in apartment buildings is posted in the system by authorized representatives of executive authorities in the field of housing and communal services of the constituent entities of the Russian Federation on the basis of Order No. 520/pr dated September 2, 2014 of the Ministry of Construction and Housing and Communal Services of the Russian Federation “ On forms of monitoring and reporting of the implementation by constituent entities of the Russian Federation of regional programs for capital repairs of common property in apartment buildings.”

System window screenshot (2015)

All data related to the implementation of this program is in open access on the website reformagkh.ru in the “Major Repairs” section and are displayed in the form as it was provided by the constituent entities of the Russian Federation.

As of November 24, 2015, data entry and processing in the Fund’s information system is provided by 11 thousand specialists in more than 5 thousand municipalities of 83 constituent entities of the Russian Federation.

Specialists of the Housing and Communal Services Fund provide daily assistance as needed. technical support and provide advice to all users of the information system. Detailed instructions instructions for using the system have been developed and are available to all its users.

The Foundation regularly conducts webinars on work in the AIS “Housing and Communal Services Reform”; a separate telephone line and email address are allocated for consultations with employees of executive authorities of the constituent entities of the Russian Federation and local governments.

The automated information system “Housing and Communal Services Reform” is a key element of the system for monitoring the progress of programs for capital repairs of common property in apartment buildings. In order to ensure maximum information openness according to the information system “Housing and Communal Services Reform,” the Housing and Communal Services Fund publishes a monthly newsletter on the implementation of regional capital repair programs, which is sent to the media.

Plan of boundaries of areas of buildings and structures
Plan of boundaries of areas of buildings and structures (map)

What do you need to know about housing and communal services reform?

Housing and communal services reform implies the modernization of the entire housing and communal services of the country. Today, housing and communal services facilities are worn out to the limit and need updating.
According to the Ministry of Regional Development of the Russian Federation, the average for Russia
physical wear and tear of boiler houses has already reached 55%,
public water supply networks - 65%,
sewerage and heating networks - 63%,
electrical networks - 58%,
water pumping stations - 65%,
sewage pumping stations - 57%,
water treatment facilities - 54% and sewerage - 56%.

In some municipalities, the wear and tear of communal infrastructure is 70-80% and increases by 2-3% per year. About 30% of the fixed assets of housing and communal services have already fully served their regulatory terms. The depreciation of fixed assets continues to grow, increasing the likelihood of man-made and environmental disasters that threaten millions of people and hundreds of enterprises. This is confirmed by recent accidents in a number of regions. The basis of economic relations is still the system of budget subsidies for enterprises. Management of housing and communal services production is centralized, competition is almost undeveloped. Consumers do not have the opportunity to influence the quantity and quality of services provided to them.
And that’s when tasks such as:

• modernization of housing and communal services facilities and housing stock;
• transfer of housing and communal services to market rules of operation (with the abolition of the state monopoly, with the involvement of private business and the creation of competition);
• achieving a high level of quality of public services and compliance with social guarantees;

Then it will be possible to say that the main goal of the reform has been achieved.