What is the reference number from a mobile phone? How it's made, how it works, how it works
MGTS has been providing the services of a free reference and service service 09 since 1932, and in 2004 a new reference and service service 009 began operating, which provides more than 650 thousand services. Today, the services of the help desk service of OJSC MGTS are used not only by subscribers of our company, but also by clients of OJSC Mobile TeleSystems and OJSC VimpelCom throughout the country, as well as subscribers of CJSC Sky Link in Moscow and CJSC Sonic Duo. (operator of the Moscow MegaFon network). In addition, the service is available to subscribers of Moscow fixed-line operators, and since June 2006, residents of Russian regions have received access to the MGTS service.
Below the cut are photographs of service workers and a short story about their hard work.
Today, the reference and service service of OJSC MGTS 009 is the largest, constantly updated database in Russia. More than 8 thousand updates are made to it every day. Approximately 13.5% of the total number of calls to the 009 service are orders for services. The expansion of the range of services provided leads to the fact that user interest in the services of the 009 service is constantly increasing. If a year ago 009 operators served approximately 70 thousand calls per week, now this figure is 85-90 thousand. Based on the public data network of the Moscow City telephone network The COMSTAR-Direct company provides dial-up and broadband Internet access services using ADSL technology under the STREAM brand for the corporate and private sectors. The number of broadband Internet access subscribers currently exceeds 400 thousand people. In addition, COMSTAR-Direct provides paid digital interactive television services to more than 100 thousand users.
This is the main hall where the girls work. 
The MGTS Call Processing Center includes operators of 2 help desks - free “09” and paid “009”, specialists in quality management of operators, analysts working with Call Center reporting, and specialists in the development of operational technologies. In total there are about 330 employees. On average, the “09” service responds to 23 thousand calls per day, “009” - to 11 thousand calls per day. In 2008, more than 11 million requests were processed.
Workplace. 
All the girls are very nice, although they don’t really like to be photographed. 
The “009” service and reference service is not only the most complete and up-to-date database in Russia, containing more than 638 thousand pieces of information and 6.5 million telephone numbers, but also access to 650 of the most popular services provided by telephone. affiliate program“009” service provides access to similar reference databases in Europe and the USA.
If something is not in the database, it will definitely be found in Yandex. 
2009 is officially declared the year of quality at MGTS, so serious attention is paid to the work of the Quality Control Center help desk MGTS. The Center's engineers regularly listen to the conversations of all operators, respond to emerging problems, and, if necessary, provide additional instructions. The work of each operator is assessed monthly using a specially developed methodology. The structure of the answer, completeness and reliability of the information provided, efficiency, correct construction of phrases, correct intonation, etc. are assessed. Thanks to painstaking work, the level of user satisfaction with the services of the 009 help desk reaches 94 - 95%, and the average rating is 4.75 - 4.85 points out of 5 possible.
All day long, an elite quality control unit evaluates the work of telephone operators. 
Rude and ill-mannered employees are called here and reprimanded. 
This is what the controller's monitor looks like, calls are selectively dried and the girls are given grades. 
The chief engineer monitors the operation of the equipment. 
This is old equipment, they haven’t had time to remove it yet, but they have replaced it with new one. 
Reels for recording conversations. 
All the wires go here. 
Call 009! We know EVERYTHING:
Booking tables in restaurants, cafes, bars, etc. taking into account your wishes.
Call 009! Service 009 - a new generation help service
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Why 009? Because this is quality, efficiency, experience and a professional approach. Answers to a huge number of questions from different areas of knowledge. A variety of services over the phone, without leaving the couch. For example, you can book a table in a restaurant or order tickets to a concert, theater, or circus. Find out how to leave or fly to another city. How much will it cost if you want to take your beloved cat with you on a trip or try to bring a carpet on board an airplane? Is it possible to complain about road works being carried out outside your windows at night and who to call for this? When was your favorite singer born and who is he according to his horoscope? And also: WHERE? WHICH TELEPHONE? WHO IS THE LEAD? WHEN DO THEY WORK? HOW TO GET THERE? |
- The help desk phone number is easy to remember, only 3 digits - 009 !
- You can call from a landline or mobile phone.
- The service operates daily and around the clock.
- Service 009 is fast, convenient and accurate. This is a new generation help service.
Service access numbers 009
- For subscribers of OJSC MGTS - 009
- For subscribers of fixed-line operators - 009
- For subscribers of MTS OJSC - 009, 0987
- For Beeline subscribers - 009, 0987
- For Megafon subscribers - 009
- For Megafon subscribers (Moscow) - 009, 01888
- For Megafon subscribers (North-Western branch) - 009, 0987, 01888
- For Skylink subscribers (Moscow, St. Petersburg) - 009, 0987, 11888
- For TELE2 subscribers - 009, 0987
- For SIPNET subscribers - 009
- For subscribers of regional fixed-line operators - 8 809 505-40-09
- For SMARTS subscribers - 0987
- For NTK subscribers - 009, 0987
- For subscribers of OJSC Uralsvyazinform - 009.0987
The tariff for service 009 is 49 rubles/min. when calling from MGTS phones. Information on the cost of services for subscribers of Mobile TeleSystems OJSC can be found in the “Short number services” section on the website www.mts.ru or by contacting the contact center by phone 8 800 250 0890 or 0890. For subscribers of other fixed and mobile communications the tariff is set by each operator separately.
Service 009. Find out exactly, order quickly
By dialing the single number 009, you can access the most up-to-date database of one of the largest fixed-line operators in Europe.
reference Information
Data on organizations of the Russian Federation, Moscow, St. Petersburg and other cities of Russia: names, addresses, telephone and fax numbers, website addresses and Email, operating modes, types of activities, etc.
Service information and additional services
- The state of the financial markets of the Russian Federation and foreign countries (exchange rates, securities quotes, trading results on the exchanges of Moscow, the Russian Federation and foreign countries, guarantor banks in Russia, bank lending)
- Availability of medications in pharmacies in Moscow and other cities of the Russian Federation. Order and delivery medicines in Moscow.
- Airplane flight schedules, actual times of arrival and departure of a specific flight, ordering air tickets with delivery to your home or office
- Railway transportation on intercity and international routes, travel time, ordering train tickets with delivery to your home and office
- Schedule of intercity and international buses
- Addresses, contact numbers of hotels, motels, campsites, availability, cost of living and room reservations in hotels in Moscow, St. Petersburg and other cities of Russia
- Repertoire of theaters, cinemas, concert halls, conservatories, circuses
- Information about theater premieres, performances, musicals, concerts and show programs, ticket prices and availability, booking tickets with delivery to your home or office
- Calendar of exhibitions and current expositions, ordering excursions with a guide-interpreter
- Information about sporting events and activities: results and statistics of sporting competitions, ordering tickets for sporting events with delivery
- Weather forecast in Moscow, the Moscow region, regional cities and regional centers of the Russian Federation, in the capitals of large foreign cities and resorts
- Information about organizations in other countries of the world
- Astrological forecast for all zodiac signs
- “Secretary on the phone” services (call, remind, wake up, send a fax or email— our service operator will do all this for you)
- “Young lady, connect” service (connection with legal entities)
- Ordering a passenger or cargo taxi, tow truck, “Sober Driver” service, gasoline delivery
- Order pizza and other dishes delivered to your home or office
- Making appointments with medical specialists, procedures and laboratory tests with the help of our operator, as well as calling a doctor at home
- Calling a veterinarian to your home, receiving telephone consultations on animal care
- Guide to entertainment venues in Moscow and St. Petersburg, organization and holding of corporate events, banquets, buffets
- Organization of sea and river cruises
- Consultations on choosing a restaurant in Moscow and booking tables for any day
- Consultations on fashion and style, information on discounts on clothes and shoes, as well as major seasonal sales
- Consultations on organizing tourism and recreation in Russia and abroad, registration of tourist vouchers
- Psychological consultation
- Consultations on funeral services
- Consultations on legal issues, insurance and real estate, as well as customs services
- Order and delivery of bouquets and flower arrangements
- Opening doors, locks, safes
- Providing encyclopedic data
- Much more
- Can you imagine that once upon a time there were no computers and mobile phones? How did people live then?
- How did they work with the information? Or did they have no questions at all?
- Which information services were you in the 90s, 80s, 70s and earlier? What did the workers of these services look like? What kind of equipment were they using?
- Who can tell about this?
Help Desk 09
80 years of experience with information
80 years with subscribers
In 1937, on the 4th floor of the Central Telephone Exchange (CTS) there were 24 desks for help desk operators. A year later, 40 tables were already installed in the new hall on the 2nd floor. By 1940, 11 million certificates were issued to MGTS subscribers. At the beginning of 1941, there were 114 telephone operators on staff, and the directories of network subscribers were prepared for publication by the editorial team. Service 09 appeared without a permanent number. To obtain information, subscribers asked the telephone operator to connect them to the Help Desk. At the Central Telephone Exchange in Milyutinsky Lane. 5 (later Markhlevskogo St., 5) special telephone operators gave answers about telephone numbers and rules for the provision of MGTS services. In 1932, with the advent of automatic telephone exchanges, The information office received the number 09.
In 1948, the service finally became Reference and Information Service 09. There was an acute shortage of premises for its placement. After the war, the increase in inquiries of a reference nature was about 2 million per year. Of course, an increase in the number of jobs was required.
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In 1960, Service 09 moved from the TsTS building to the street. Markhlevskogo, no. 5 to the building of automatic telephone exchange K7 on Petrovsky Boulevard, no. 5 and is being re-installed. There are 101 desks “A” for issuing information on the telephone numbers of institutions and organizations, the card index of which amounted to 55 thousand items, and 11 desks “B” for information about apartment telephones, containing about 450 thousand subscribers. Of the total number of requests in the 60s, 90% were for desks “A”. Moreover greatest number certificates were issued in the sections “Transport and communications”, “Medical and sanitary institutions”, “Trade organizations”, “Entertainment and cultural and educational organizations”. The reference and information base was constantly updated. Up to 600 changes were made to it daily. |
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In 1965, Information and Information Service 09 was reorganized into an independent Reference and information node (RIU), which was headed by B.F. Yudkina.
In 1970, to solve the problems of accumulation, storage and rapid release large quantities quality information, which has already amounted to more than 2 million certificates, the ICS switched to a system of working with microphoto cards. The first stage of French equipment from LMT was put into operation at 207 workplaces. The second, with 309 workplaces, was introduced two years later.
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Each workplace The telephone operator was equipped with a Minox optical-mechanical device for viewing microcards (microfiche), which magnify the image using a system of lenses and mirrors by 28 times. In addition, the workstation was equipped with an electronically controlled dispenser that could store 70 microcards. Microcards were fed by a mechanical device when a specific code for the required card was dialed. In 1974, the first paid certificate appeared in Moscow. A “Service” service has been organized using special payphones for issuing various information. The cost of the call was 15 kopecks. It was necessary to dial a specific 3-digit number to receive information about forgotten things on transport, lost documents, lost children, duty stores, lottery draw results and much more. For example, by calling 005 you could find out how to get around Moscow, the weather forecast, theater repertoire, and so on. |
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In 1991, in parallel with service 09, paid reference and information services were organized:
In December 2004, MGTS united all paid services: 05-0, 05-3 and 05-9, into a single number 009. Subscribers received a unique help desk: using one phone number you can not only get contact information about the desired organization, and , in any city in Russia, but also receive private services, for example, order medicine, call a taxi, book tickets, find out train schedules and much more. Since September 2011, MGTS has been the copyright holder of trademark 009, which is confirmed by trademark (service mark) certificate No. 443960. |
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Service 009 is:
Every day, operators of the 009 service handle about 10 thousand calls.
- The largest, constantly updated database in Russia - more than 8 thousand updates are made to it every day.
- More than 90% coverage of the reference and service market.
- More than 650 services provided by the MGTS help desk.
